Seaworld uses a web-based system to track bookings for all of its Animal Adventures programs (eg. Shark Bay). The software is also used by check-in staff and the reporting provides important information about program popularity to administrators. Some features include:
Public booking area where customers pay by credit card
Administration area for call centre staff to take and modify bookings
Ability to set up exceptions to cater for larger programs on public holidays
Automated delayed release of programs as earlier programs are filled
Tracking of special needs programs
Delivery of program conditions and program information to customer after booking
Area for check-in staff to note which customers have checked in for each program
Reports showing sales by program, geographical area, or type of transaction
Seaworld uses a web-based system to track bookings for all of its Animal Adventures programs (eg. Shark Bay). The software is also used by check-in staff and the reporting provides important information about program popularity to administrators. Some features include:
Public booking area where customers pay by credit card